337 - Things You Quickly Learn in your First Year as a Membership Site Owner

Have you recently launched your membership website? If you have then you’re in the midst of a steep learning curve… One we’ve all been through as membership owners. As we’re approaching the end of the year, now is the perfect time to plan what we want to achieve over the coming months… For more established membership owners the year ahead might be fully mapped out so they know what to expect...But for those new to the membership world, what lies ahead is largely unknown.While we don't have a crystal ball to tell you exactly what's going to happen over the next 12 months...We can try our best to prepare you for some of the things you're likely to discover in your first year of running a membership site…And that’s exactly what we’re doing in this podcast episode. Join us to hear 5 things you quickly learn in your first year as a membership site ownerEssential Learning Points:Good customer service can be the difference between losing a member and leaving someone with a positive impression who is likely to recommend you to others.Implementing a solid onboarding process will make everything easier - for both you and your members. The freedom, the flexibility and the fulfilment that comes from recurring revenue and making money while you sleep can make a huge difference to your life. You can’t please everyoneYou’re probably making a bigger difference than you realizeImportant Links & Mentions:Membership AcademyHow to Handle Customer Service for Your Membership SiteHow to Avoid Overwhelming your MembersWhy you need a kickass member onboarding processHow to Deal With Negative Feedback About Your MembershipKey Quotes:“Nothing ever goes 100% smoothly - that’s just life. The key is how you deal with things when issues do arise.”“When you have a good onboarding process in place, your members are happier, your engagement increases, retention improves and you have far less customer service issues to deal with. That’s pretty much a win for everyone”“If you have 99 happy members who love what you’re doing, but have 1 unhappy member, you need to learn to focus on the 99 – those guys aren’t all wrong!”“Don’t take someone’s silence as a sign that they aren’t getting value from what you’re offering, you're probably making a much bigger difference than you realize.”