339. Problem Customers, Staff Management & Trends – Adam Evans

We are all trying to stay ahead of the trends, maintain a loyal staff and effectively handle problem customers. How you manage your staff plays a huge role in their happiness, their longevity, and their loyalty to your business. Having an amazing and extensive team at your fingertips is a critical factor in your restaurant’s success. Your team can also help you identify and anticipate trends, especially if they are the same demographic as your customer! What your team may not love to do is deal with problem customers. While some problem customers are easily appeased, others have been known to make a spectacle in front of fellow guests. It’s a best practice to prepare your team in advance for how to handle problem customers. The goal is to handle them before they disrupt your business. In today’s episode of the Restaurant Rockstars Podcast, I speak with Adam Evans of Bar Almighty. He is a long-time bar owner, entertainment promoter and restaurant GM. Adam has written a new book aptly named “The Customer is NOT Always Right”! Listen or watch as Adam shares: - What qualities and skillsets make an excellent restaurant GM - Effective staff training techniques and the importance of salesmanship - How one problem customer can affect your team’s morale and service to other guests - Effective bar management - How to recognize alcoholic beverage trends and maximize profit. - Simple precautions and training staff to control a difficult situation. Adams books: “The Customer is Not Always Right” & “Hospitality Horror Stories” are sure to entertain and give you a plan to deal with any problem customer. Watch or Listen to this episode and then go out there and Rock YOUR Restaurant! Roger The Restaurant Academy - Tools to increase sales, maximize profits, rock your marketing, and build new & repeat business! https://restaurantrockstars.com/joinacademy/ Learn the Top 3 Restaurant Profit Killers and how to fix them - the answers might surprise you! (FREE) https://restaurantrockstars.com/profits/ Thank you to our sponsors: Smithfield Culinary – Inspiring head-turning menu creativity. Visit us for culinary trends and chef-created recipes: https://smithfieldculinary.com/smithfield The Birthday Club – Get new and repeat business, fill your tables and boost sales with Birthdays: https://jointhebirthdayclub.com/BirthdayRockstar/ Whirks: We will help you determine your eligibility for The Employee Retention Tax Credit for 2020 & 2021 https://page.whirks.com/employee-retention-credit