34 Fixing Failed Moderation with Sarita Schoenenbeck

Moderation processes online should reduce harm, offer victims justice they find meaningful, and fix inequity in these social spaces. On all of these counts, the moderation systems implemented by big social media companies fail conclusively. Sarita Schoenebeck from the Living Online Lab at the University of Michigan joins us to talk about what moderation and harm reduction driven by the real-world experiences of victims might look like.