342. Exceeding Expectations in Restaurant Hospitality - Alfio Celia

We all define hospitality in our own way, and it’s a foundational element in your business. Ensure that your staff is trained on what hospitality means and more importantly how it affects your guest’s experience. In this week’s episode of the Restaurant Rockstars Podcast, I’m speaking with Alfio Celia, VP of Food & Beverage for Crescent Restaurant Group, a division of Crescent Hotels and Resorts. Crescent is a nationally known operator of over 100 properties in the US and Canada. Listen or watch as Alfio shares: - How hospitality starts with the guest and how they feel - How to exceed guest expectations post pandemic - Crescent’s approach to onboarding, training, and recognizing staff. - Developing and fostering a company culture versus a mission statement - How to up-level guest service and hospitality experiences everyday - Effective marketing strategies and how to maximize restaurant profits. Alfio is a proven industry veteran sharing many key hospitality nuggets that can benefit your operation. Watch or listen to this episode and then go out there and Rock YOUR Restaurant! Roger Thank you to our sponsors: VERGE Funding Group: Set up your personal meeting with Karen to see how much money your business may qualify to get back at this link: https://calendly.com/vergefundinggroup/erc-qualifying-call-rrs The Restaurant Academy: Everything you need to know to optimize profits and maximize sales https://restaurantrockstars.com/joinacademy/ Popmenu - For a limited time only, popmenu is offering our listeners $100 off your first month plus an unchanging lifetime rate. FREE Demo: https://www.popmenu.com/rockstars The Birthday Club – Get new and repeat business, fill your tables and boost sales with Birthdays: https://jointhebirthdayclub.com/BirthdayRockstar/