343. How Saks OFF 5TH is crafting customer-centric experiences

With 100 stores in the United States and Canada, 4 million loyalty program members and a robust online platform, Saks OFF 5TH continues to reimagine traditional off-price retail with a digital-first model focused on delivering a superior customer experience. On today’s show, President and CEO Rob Brooks discusses his career in retail, his leadership style and what’s next for the company. Learn more at retailgetsreal.com.

Episode metadata supplied by the publisher feed · Published Apr 10, 2024

Embed this episode

Attribution link and audio player

NOW PLAYING

343. How Saks OFF 5TH is crafting customer-centric experiences

0:00 26:20

1×

No transcript for this episode yet

We transcribe on demand. Request one and we'll notify you when it's ready — usually under 10 minutes.

Share this episode

Similar Episodes

No similar episodes found.

Similar Podcasts

No similar podcasts found.

Frequently Asked Questions

How long is this episode of Retail Gets Real?

This episode is 26 minutes long.

When was this Retail Gets Real episode published?

This episode was published on April 10, 2024.

Can I download this Retail Gets Real episode?

Yes. Use the download control on the episode player to save the publisher-provided media file.

URL copied to clipboard!