348. Top 3 Rules for Managing Complex Clients and Staying on Time in Clinic

That moment when you’re wrapping up a session and your client casually drops a new diagnosis or med they “forgot” to mention — and suddenly, your whole plan’s out the window.I’ve been there — and in this episode, I’m sharing the simple rules I follow to keep appointments on track, protect my energy, and still make clients feel heard and supported. We’ll talk about why shorter sessions can actually work better for complex cases, how to get the most out of that first 15 minutes, and how active listening changes everything. If you’re feeling stretched, scattered, or just plain exhausted, this one’s got your name on it.💬 Ready to sort your systems and feel more in control in clinic? Book a consult call with me at www.geraldineheadley.com— let’s get your practice flowing with more ease and less overwhelm.