EPISODE · Oct 19, 2018 · 6 MIN
#349 Customer Care
from More than a Few Words · host Lorraine Ball
After the sale, the real work begins. Unfortunately, many organizations do not have a specific process for a smooth handoff between the sales and execution teams. Amy Woodall explains that without a well-defined onboarding process there are more chances to disappoint a customer as expectations are not clearly communicated.
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#349 Customer Care
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