35 | Diversity, trust and stories are the key to successful cultures

"Being your authentic self and helping others to bring theirs is key to leadership" ​ Mary comes from an academic background in finance and a career that started in the Central Bank of Ireland where she held a number of roles including Consumer Director and Acting Chief Executive.  She also held roles at the IMF and in the World Bank before joining the Institute of Banking as CEO in 2018. With 34,000 members the IOB is Ireland's largest professional membership body and is also a college of University College Dublin (UCD).  They are currently undergoing significant change as they digitise processes, procedures and their approach to learning. This will ensure that the IOB remains as relevant as possible to their growing customer base in banking, funds management and further afield in financial services. Show Notes: 1.20 - A delve into Mary's background – 7.40 – What makes a great people leader? – 9.30 - The power of diversity in work – 13.00 –The key role of leaders during change - 16.05 – Trust is key – 16.30 – Celebrate achievements (and failures!) honestly – 17.36 – People can grow through change - 18.30 – Using a story to drive change – 24.55 – The importance of effective culture – 29.30 – How can leaders shape culture – 34.00 – Be yourself, not someone else - 39.30 – Mary's advice for her younger self – 'Be your authentic self'