EPISODE · Nov 9, 2021 · 24 MIN
35. Technical Skills Set the Floor, the Customer Experience Sets the Ceiling
from Service Industry Success · host Brian Harding
How do you get your highly trained revenue producing employees to understand that the customer experience is how customers judge and rate your company’s performance, rather technical skill, without coming off like you don’t value your employees’ expertise?Don't forget to subscribe to this podcast so you don't miss an episode!
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35. Technical Skills Set the Floor, the Customer Experience Sets the Ceiling
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This episode was published on November 9, 2021.
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