356. How to Deliver Epic Hospitality with Epic Leadership - Jeff Caldwell

In this episode of the Restaurant Rockstars Podcast, I’m speaking with Jeff Caldwell, V.P. of Operations for the Encore Boston Harbor Hotel. Jeff is a hospitality veteran who cut his teeth at Wynn Resorts; the company known for transforming the rebirth of Las Vegas into the world-class destination it is today. Listen as Jeff shares his passion for hospitality and Leadership including: - The importance of mentorship and inspiring others to their best performance - His career challenges and triumphs - How passion, pride and relationships lead to amazing guest experiences. - How to keep a close eye on the competition and then blow them away. - A company culture of teamwork, respect, and recognition - What it takes and how to prepare to become a leader in a hospitality organization And of course, his inspirational mantra from an early mentor: “It’s not about right or wrong, it’s about guest satisfaction”! This episode is all about the “right stuff” and best practices that lead to greatness in the hospitality biz! Watch or listen, then go out there and Rock YOUR Restaurant! Roger Ask Roger a Question or share a story: https://www.speakpipe.com/RestaurantRockstars Learn the Top 3 Profit Killers for Restaurants: https://restaurantrockstars.com/profits/ Thank you to our sponsors: Popmenu - For a limited time only, popmenu is offering our listeners $100 off your first month plus an unchanging lifetime rate. FREE Demo: https://www.popmenu.com/rockstars VERGE Funding Group: Set up your personal meeting with Karen to see how much money your business may qualify to get back at this link: https://calendly.com/vergefundinggroup/erc-qualifying-call-rrs The Restaurant Academy: Everything you need to know to optimize profits and maximize sales https://restaurantrockstars.com/joinacademy/ GoTab – The GoTab platform empowers you the operator to run a leaner and more profitable business. www.gotab.com/rockstars