358. Delivering Hospitality at the Highest Level - Sofia Crokos

Delivering true hospitality at the highest level takes strategy, detailed planning, an experienced and engaging team, and the ability to create trust and rapport. Throw in celebrities and a most discerning clientele and the expectation grows. In this episode of the Restaurant Rockstars Podcast we are focusing on high level hospitality and I’m speaking with Sofia Crokos. Sofia is the founder of Sofia Crokos Events and Lifestyle, as well as the co-founder of Elaia Estiatorio, a restaurant she operates with her husband and partner. Listen as Sofia shares: - Her humble beginnings, Greek traditions, and her passion for hospitality - How she got a toe into a very competitive industry and rose to the top - Passion, pride, 2,000 details and the relationships that lead to ultimate guest experiences. - Her philosophies on company culture, teamwork, respect, and recognition - The foundational elements to amazing events and dining experiences - How to keep cool when the unexpected happens and things go sideways. - The importance of knowing your critical numbers to maintain profits. And a story or two about celebrity weddings and events. This episode reminds us that “every detail and impression counts”, and that best practices lead to greatness. Watch or listen, then go out there and Rock YOUR Restaurant! Roger Show Notes: https://restaurantrockstars.com/audio/episode-358-hospitality/ Connect with our guest: www.sofiacrokos.com www.elaiaestiatorio.com @elaia_hamptons @sofiacrokosevents Thank you to our sponsors: Popmenu: For a limited time only, popmenu is offering our listeners $100 off your first month plus an unchanging lifetime rate. FREE Demo: https://www.popmenu.com/rockstars Xenia: Your operations base camp that scales standard procedures, trains your team, controls operations, and even manages food safety. https://www.xenia.team/rockstars The Restaurant Academy: Everything you need to know to optimize profits and maximize sales https://restaurantrockstars.com/joinacademy/ GoTab: The GoTab platform empowers you the operator to run a leaner and more profitable business. https://www.gotab.com/rockstars