#359: How to Fix Complaining

A listener recently wrote to the Dental A-Team podcast, curious about stopping the complaining among dental assistants. This is a VERY common problem in practices, and luckily, it's pretty straight forward to fix. Kiera shares ideas for self reflection as a leader (what standards are you tolerating to take hold in your business?), how to respond to a complaint, and communicating over confronting. Being direct is scary, but it's the most efficient form of communication in a practice like this. If you tolerate complaints, complaints will happen. This episode will help you tolerate only the best leadership standards. Episode resources: Listen to a related podcast: #232, Stop Tolerating Inefficiencies Reach out to Kiera Subscribe to The Dental A-Team podcast Visit The Dental A-Team website Review the podcast on iTunes