359 - When Accessibility Goes Mainstream: Captions, AI and What Comes Next

Accessible communication technology is advancing rapidly, but building tools that people can truly depend on requires more than simply adding artificial intelligence.Brian Taylor speaks with InnoCaption CEO Paul Lee about the evolution of captioned communication, the company’s milestone of supporting more than 30 million captioned calls, and the importance of keeping users at the center of accessibility technology. Lee also shares the personal story behind his move from finance to InnoCaption and his recent transition into the CEO role as his father, who founded the company, steps back from day-to-day operations.The conversation examines InnoCaption’s approach to responsible AI, including why users can choose between automated captions and live stenographers and how human support teams continue to train and refine the company’s AI tools. Lee discusses the challenge of designing AI-assisted text-to-speech technology that can make communication faster without taking control away from the person using it.They also explore lessons from InnoCaption’s acquisition of CaptionMate, the growing role of accessible video calling, and why visual cues such as facial expressions and lipreading remain important alongside captions.Looking ahead, Lee discusses the broader shift toward captions as a mainstream communication tool and the potential for technologies such as Auracast to expand access to audio in public spaces. Together, these developments point toward a future in which accessibility features are increasingly integrated into everyday communication rather than treated as specialized add-ons.Learn more about InnoCaption:https://www.innocaption.com/Be sure to subscribe to our channel for the latest episodes each week and follow This Week in Hearing on LinkedIn, Instagram and X.- https://x.com/WeekinHearing- https://www.instagram.com/thisweekinhearing/- https://www.linkedin.com/company/this-week-in-hearingVisit us at: https://hearinghealthmatters.org/thisweek/