#36 - Access Denied!! [PART 3]: Airline Automation from Hell

In this episode, I talk through a situation I’m still in the middle of — my flight to NY got cancelled because of the storm and I’m sucked in a maze of automated customer service systems which has had me going in circles for days. What should have been a simple rebooking turned into a lesson in how incredibly inaccessible customer service becomes with automated systems when things go wrong.I reflect on airline responsibility, EU consumer law, third-party booking platforms, and the growing pattern of automation that shields companies while placing the burden on customers. It’s a personal rant, but it’s also part of a wider pattern I’ve been noticing — where access pathways close, accountability blurs, and individuals are left to fight systems alone.If you enjoyed this podcast please share it with a friend or consider leaving a review, it really helps me out. You can also support me by becoming a paid member on this channel to unlock exclusive episodes for €5 per month on Substack and Patreon. And lastly, if you want to engage with the visual side of my work you can follow me @laurasheeran_ie on YouTube and Instagram where I post often. That’s all for now. Thanks for being here, and remember: Put humans first. Don’t feed the machine. This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit laurasheeran.substack.com/subscribe