#36: Why we killed Customer Success (introducing Product Account mgnt)

from Seeking Growth · host Michael Momsen and Zabi Rawan

So the deal has been won, the customer has signed. In a recurring revenue business, how do you keep them happy, healthy, and expanding? CSMs, PAMs, SAMs ... we explore the acronyms, team structures, and skillsets that all go into making a customer successful in a startup. — ⚡️ This episode is brought to you by Earlywork Academy. Applications are open for their next tech sales cohort → ⁠https://bit.ly/3KwIiBZ⁠ — Connect with Us: Michael Momsen (⁠⁠⁠⁠⁠⁠linkedin.com/in/michaelmomsen⁠⁠⁠⁠⁠⁠) Kai Lovel (⁠⁠⁠⁠⁠⁠linkedin.com/in/kailovel⁠⁠⁠⁠⁠⁠) 📣 Feedback, ideas or career questions? Send us an email - ⁠[email protected]

Episode metadata supplied by the publisher feed · Published Jul 14, 2023

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#36: Why we killed Customer Success (introducing Product Account mgnt)

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