362. A Restaurant with Fantastic Hooks – Collin Benyo

Restaurants are all about people coming together, celebrating good times & life events. Doing this well requires: • a strong company culture. • training your team in hospitality & consistency • providing a unique product offering • a winning brand strategy. In this episode of the Restaurant Rockstars Podcast, I’m speaking with Collin Benyo, Franchise Growth Strategist for a dynamic restaurant concept called “The Melting Pot”. This iconic restaurant brand is hitting all the bases. They are 48 years young, and now remodeling their national locations plus adding new stores. The Melting Pot promises a unique interactive dining experience ideal for celebrating and making memories with family & friends. Watch or listen as Collin tells us about this restaurant brand including: 🔥 How a strong restaurant culture delivers amazing guest service. 🔥 Why their restaurants are the epicenter of celebration. 🔥 What experiential dining is all about by offering interactive tableside cooking. 🔥 The key to team onboarding and training for consistently great guest experiences 🔥 How to build business with unique theme night promotions 🔥 The benefits of creating a strong beverage and cocktail program to complement your cuisine. As well as the company’s core values of inclusion, diversity and giving back to a noble cause. I really love that The Melting Pot also up-levels their job descriptions to demonstrate that they really value their people. Rather than our standard industry terms, such as hosts, kitchen staff, and the dish pit, The Melting Pot instead uses: “Hospitality Specialists, “The Heart of House” and the “Dish Palace”. I love it! This episode has it all. Stay tuned to this episode, then go out there and ROCK your Restaurant! Roger Show Notes: https://restaurantrockstars.com/audio/362-restaurant-experience/ Thank you to our sponsors: The Restaurant Academy: Everything you need to know to optimize profits and maximize sales https://restaurantrockstars.com/joinacademy/ Xenia: Your operations base camp that scales standard procedures, trains your team, controls operations, and even manages food safety. https://xenia.team/rockstars Popmenu: For a limited time only, popmenu is offering our listeners $100 off your first month plus an unchanging lifetime rate. FREE Demo: https://www.popmenu.com/rockstars Jtech: The “key” to restaurant communications with cutting edge tech for your customers and team. Now Get 10% off only at this link: https://www.jtech.com/rockstars