365: Delivering the Amazon effect: how to increase your last mile delivery efficiency by 30%

Chris Garrison talks about Onfleet; the importance of empowering drivers; achieving competitive advantage by delighting customers; & the future of the last mile. [05.52] The evolving landscape of last mile, and the challenges and #opportunities in the space. [09.20] An introduction to Onfleet – who they are, what they do, and how they help their customers. [11.03] The ideal client for Onfleet. [13.19] The importance of effective #dispatching and route planning, its impact on everything from customer satisfaction to sustainability, and what dispatch with Onfleet looks like. [17.36] Why driver empowerment is key, and how Onfleet's solutions are creating happy drivers and, ultimately, happy customers. [21.21] Why customer satisfaction has emerged as an area of opportunity, and how Onfleet are delighting customers in a notoriously difficult space. [26.07] The power of good data, and what monitoring, reporting, performance and insights look like with Onfleet. [29.08] A case study showing how Onfleet helped a key client to dramatically reduce route times, opening up opportunities for growth and boosting the bottom line. [32.46] A closer look at #onboarding and #integration with Onfleet. [35.31] Last mile trends and what they mean for the future of the sector. [39.39] Onfleet's recognition in Gartner's 2023 Hype Cycle for Supply Chain Execution Technologies as a key player for Last Mile Delivery Solutions, and what the future holds.