368. How IKEA innovates in sustainability and customer experience

Javier Quiñones, CEO and chief sustainability officer at IKEA U.S., shares his 25-year career journey at the company, what he loves most about his job and how he stays current in the ever-evolving retail industry. We also talk about IKEA’s commitment to sustainability and how it’s good business to be a good business. (00:00:00) Introductions(00:01:42) Quiñones’ career journey (00:05:06) IKEA’s commitment to sustainability (00:14:46) What Quiñones loves most about his job (00:20:59) Creating a core IKEA experience across the globe (00:23:26) Staying current in an ever-evolving industry The National Retail Federation is the world’s largest retail trade association.Every day, we passionately stand up for the people, policies and ideas that help retail succeed.Resources:• ikea.com/us/en• NRF2025: Retail’s Big Show: nrfbigshow.nrf.com• Get ready for Retail’s Big Show in NYC• Become an NRF member and join the world’s largest retail trade association• Learn about our retail education platform, NRF Foundation, at nrffoundation.org• Learn about retail advocacy at nrf.com/advocacy• Find more episodes at retailgetsreal.comRelated:• NRF Foundation Announces The List Of People Shaping Retail’s Future 2025• Goldman Sachs Chairman & CEO to Speak at Retail’s Big Show• Creating a circular retail economy