#369 Lead with Heart: Why Caring and Recognition Are Your Greatest ROI

In this episode, Nicole Kehl sits down with Heather Spreduto, Vice President of Sales Operations at ADP, to explore the critical connection between employee engagement and firm profitability.  With over two decades of leadership experience, Heather shares what the data tells us about why people stay, how appreciation drives performance, and what small firms can do to compete with limited resources.  From practical tips on creating culture to the difference between managing and leading, this episode is full of real-world takeaways for firm owners and team leaders alike. Enjoyed this episode? Join a network of like-minded women at http://cpamoms.com/start and get the support you need to build the practice you want.