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#37. Clientes Felices, Negocios Exitosos episode artwork

Aug 13, 2026 1 hr

#37. Clientes Felices, Negocios Exitosos

from Madera de la Buena Podcast Hosted by Madera de la buena

Ser amable no es dar servicio. Y esa confusión le está costando dinero a muchos negocios. En este episodio Javier Madera desglosa lo que realmente construye una cultura de servicio: la diferencia entre tomar un pedido y crear una relación, por qué los clientes difíciles terminan siendo los más leales, y cómo el trato que le das a tu equipo se refleja directamente en el trato que ellos le dan a tus clientes. Las grandes empresas invierten el 6% de sus ingresos anuales en capacitación. El promedio invierte el 1%. Ahí están muchas de las respuestas. Porque no nos debe asustar la competencia. Nos debe asustar la incompetencia. ¡Únete a nuestra comunidad en WhatsApp! https://chat.whatsapp.com/KXN0NtvyiB946FSzTk38tQ Escúchanos también en Spotify para no perderte ningún detalle.

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#37. Clientes Felices, Negocios Exitosos

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