370. ValueJet. Innovating to stay ahead by creating Viki - Their AI concierge powered by Kiu

In this episode, we explore the innovative journey of ValueJet, a Nigerian airline that has recently introduced Viki, the first AI concierge in Africa.  Temi Adjijola, the head of business program and IT at Value Jet, discusses the airline's mission to make flying accessible to more people in Nigeria, where air travel is still underutilized. Joining Temi is Rodger Whittle, Commercial Director and Juan Felipe Restrepo, Chief Product Officer at KIU System Solutions who created Viki and provide over 70 airlines worldwide with a comprehensive, cloud-based, AI-powered suite of IT services for airlines, focusing on Passenger Service Systems (PSS), Departure Control Systems (DCS), and a proprietary Global Distribution System (GDS).  The conversation delves into the challenges faced by the airline industry in Nigeria, the adoption of technology to enhance customer experience, and the significant role of AI in streamlining operations and improving service delivery. The guests also share insights on the future of AI in aviation, including potential applications in customer service, operational efficiency, and revenue management.  Chapters 00:00 Introduction to Value Jet and AI Concierge 06:42 Value Jet's Business Model and Market Positioning 12:45 The Role of AI in Enhancing Customer Experience 20:22 Industry Feedback and Adoption of AI Solutions 28:06 Future Applications of AI in Aviation 38:53 Expansion Plans and Strategic Growth for Value Jet CONNECT WITH RODGER CONNECT WITH JUAN CONNECT WITH TEMI