38. Nicole Paolozzi on building an on-demand care community

Nicole Paolozzi is the Founder and CEO of OndeCare, a technology platform that finds pre-vetted, Professional Care Providers that can be at your home in as little as two hours. In this episode we talk with Nicole about how experiences as a working mother led to her building OndeCare and her journey from BigCo to startup.Nicole is an entrepreneur because over the past two decades she repeatedly ran into the same need for safe, reliable, on demand family care and just couldn’t let it go. She has more than 25 years’ experience developing and leading high-end service organizations. The foundation for Nicole’s career was with American Express Corporate Card and Corporate Travel Services, where she started out in middle-market sales in Indianapolis, was promoted to large-market account management in Chicago, led their internal Knowledge Management team which built Wikipedia-like databases (before Wikipedia), and ultimately recruited to be a Six Sigma Black Belt in the first Six Sigma cohort to apply the defect reduction methodology to service processes and organizations. Nicole’s forte in process design and leading service organizations has shaped OndeCare’s technology driven solution; addressing the accelerated caregiving crisis currently in Cleveland and Akron with a plan to deploy as a voluntary benefit and an employee perk to small and midsized businesses nationwide.Connect with Nicole on LinkedIn: www.linkedin.com/in/nicole-paolozziLearn more about OndeCare: www.ondecare.com