38 | Top tips for building strong people-led cultures in banking

"Every company needs their people to be advocates for that business" ​ Aisling went straight into her career in 1987, when she chose, rather than going to university, to join AIB.  By her own admission her education, knowledge, growth and expertise came from the school of life and work. ​ She worked at AIB for 29 years during which time she held leadership roles in branch banking, business banking, retail banking operations, strategy and transformation.  In 2016, she joined Danske Bank UK, Northern Ireland's largest bank as Head of Branch Banking where she leads a team of up to 400 people. Show Notes: 1.47 - A bit on Aislings career – 5.00 – Culture in retail banking – 9.50 – Culture and collaboration through co-working – 11.30 – What's a leaders role in driving great culture – 13.50 – A leader's language is key - 17.00 – Leaders' roles in driving customer experience – 20.00 – Values, behaviours and recognition are key – 22.30 – Maintaining motivation during change is about WHY – 27.10 – Leaders need to translate key messages – 28.00 – Aisling's leadership role models – 31.00 – Aisling's advice for your 20-year-old self.