38 - Why Customer Onboarding Matters? - Donna Weber

Text us your questions and thoughts!If you are listening to this podcast, there's a big chance you're a woman in the customer success profession or other customer-facing roles, and you are looking to develop your career, leave your professional footprint, and make an impact. Hence, in every episode, we want to provide valuable content to advance your customer relationships, but also, content that will inspire and inform your career choices. In today's episode, I am talking to Donna Weber, the customer onboarding expert and the author of Onboarding Matters, a newly published book on transforming your customers into loyal champions. We're uncovering some important topics from the book:Why onboarding is your most important customer strategyWhat does it mean to orchestrate the customer journeyHope is not a strategy - the strategies for transforming your customers into loyal championsDonna'scareer story:- how Donna created opportunities for herself to follow her dream career and do what she's passionate aboutThis before that - a concept brought by Tara Mohr in her book 'Playing Big' If you are listening to this podcast, there's a big chance you're a woman in the customer success profession or other customer-facing roles, and you are looking to develop your career, leave your professional footprint, and make an impact. Hence, in every episode, we want to provide valuable content to advance your customer relationships, but also, content that will inspire and inform your career choices. Donna is a remarkable role model with an exciting career journey and we are absolutely thrilled to share her___________________________________________________About Women in Customer Success Podcast:Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.Follow the WiCS Podcast:Subscribe to the Newsletter WebsiteLinkedInMarija Skobe-Pilley, the Founder and HostInstagram: @womenincspodcastJoin the Women in Customer Success Network!Suggest a guest!___________________________________________________Curated ContentIf you like this episode, you will also like:01 - Customer Success Pioneer - Kellie Lucas 03 - How to Progress Your Customer Success Career - Georgia Harrison10 - How to Lead Multi-Cultural Teams - Minna Vaisanen 11 - The Future of Customer Success - Jill Favro Sawatzky17 - How to Lead with Authenticity and Kindness - Kay Mukherjee25 - How to Develop Client Relationship Measurement - Sarah Doughty27 - How to Succeed In a Male-Dominated Environment - Effie Mansdorf28 - How to Work WIth the Product Successfully - Katrina Coakley__________________________________________________About Women in Customer Success Podcast:Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. Follow:Women in Customer Success Website - https://www.womenincs.co/podcast LinkedIn - linkedin.com/company/womenincsHost Marija Skobe-PilleyLinkedIn - https://www.linkedin.com/in/mspilley/Check out our Courses:The Revenue CSM  - https://womenincs.co/the-revenue-csm