381. The innovators driving the future of retail

One thing is constant in retail: change. Innovation is the cornerstone of the industry. We’re joined by Seth Webb, executive vice president of Tusk Strategies, and Sucharita Kodali, vice president and principal analyst of Forrester Research, to discuss the transformative trends, cutting-edge technologies, and emerging solution providers that are shaping the future of retail. We explore generative and autonomous AI, robotics, resale, and more top-of-mind topics. (00:00:00) Introductions(00:01:42) Leaders in innovation and technology(00:06:48) The most transformative trends for the retail industry (00:09:15) AI’s profound impact on retail (00:19:06) The role of robotics in retail (00:23:00) What excites them about the future of retailThe National Retail Federation is the world’s largest retail trade association.Every day, we passionately stand up for the people, policies and ideas that help retail succeed.Resources:• NRF 2025 Innovators Showcase • Reverse Logistics Association • Get ready for Retail’s Big Show in NYC• Become an NRF member and join the world’s largest retail trade association• Learn about our retail education platform, NRF Foundation, at nrffoundation.org• Learn about retail advocacy at nrf.com/advocacy• Find more episodes at retailgetsreal.comRelated:• How the NRF 2025 Innovators Showcase can help you drive revenue and build crucial partnerships • A snapshot into the latest retail tech breakthroughs Produced by Crate Media.