EPISODE · Aug 13, 2019 · 12 MIN
382: When Acronyms Escape
from Crack the Customer Code · host Adam and Jeannie
Do organizations overuse acronyms when talking to customers? Using acronyms internally is okay, but what happens when they escape and suddenly, customers use them? We discuss how organizations confuse customers and how organizations can improve customer conversation. Learn more about your ad choices. Visit megaphone.fm/adchoices
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382: When Acronyms Escape
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