385: Bill Guertin, The Fan Experience
from Crack the Customer Code Hosted by Adam and Jeannie
On this episode we talk with Bill Guertin, a man known in the sports industry as the '800-pound gorilla of sales performance'. He has experience with more than 100 pro teams across North America and Mexico and has written two successful books about sales, service, and marketing. Bill is here to talk to us about the importance of fan experience and how it's more similar to overall customer experience than you might think.
Embed this episode
No transcript yet.
Frequently asked questions
How long is this episode of Crack the Customer Code?
This episode is 28 minutes long.
When was this Crack the Customer Code episode published?
This episode was published on September 3, 2019.
Can I download this Crack the Customer Code episode?
Yes. Use the download control on the episode player to save the publisher-provided media file.