#386: Chris Tsai of Resolve

Consumer BNPL has become an entrenched part of the modern payments flow for a large number of companies. But the payments flow in the business-to-business space still looks similar to the way it did a decade ago. I think that is about to change.Our next guest on the Fintech One-on-One podcast is Chris Tsai, the CEO and Co-founder of Resolve.  He has thought deeply about buyer flows in b2b commerce and has created a complete system to manage the process. As he describes in this episode it is not really about BNPL, although that is a piece of what they do, it is about growing transactions into relationships.In this podcast you will learn:How Max Levchin and Affirm was instrumental in the founding of Resolve.What the early days of Resolve were like.The four steps in the buying process that coincides with Resolve’s core products.How they perform credit checks on behalf of their clients.How BNPL for business is different to consumer.A profile of the typical Resolve customer.Why they often like to talk of themselves as an embedded payments platform.Details of their underwriting process.The interplay between credit insights and relationship insights.How their business model works.How Resolve customers immediately benefit once they are onboarded.Why they offer credit card processing as part of the interface.How they interface with the popular accounting software platforms.The scale they are at today.Chris’s vision for Resolve.Connect with Fintech One-on-One:Tweet me @PeterRentonConnect with me on LinkedInFind previous Fintech One-on-One episodes