386 - How Poor Communication Destroys Trust (Part 1) with Dr. Fern Kazlow

Dr Fern Kazlow returns to the podcast, and we dive into the critical role communication plays in building trust with our patients. This is Part One of our conversation, where we focus on how poor communication can damage connections with patients, staff, colleagues, and also family and friends. We also examine the dangers of outsourcing, particularly when it comes to compromising your authenticity, and why connection-powered business is the future. PLEASE, take a look at my UPCOMING EVENTS. Eight Key Takeaways from (Part One) Poor communication directly decreases trust and weakens patient loyalty. Human connection is more important than ever in a world leaning heavily on automation and AI. Connection-powered business requires presence, listening, and authenticity. Patients can easily tell when communication is outsourced or generic. Editing and creating content yourself helps maintain authenticity and audience respect. Loyalty comes from honest communication, not just good outcomes. Presence in patient interactions is more valuable than perfection. Malpractice claims often stem from poor communication rather than poor outcomes. If you want to connect with Dr Fern Kazlow, you can visit her website, https://drkazlow.com/ or connect with her on Facebook. If you're looking for a speaker for an upcoming event, you can email me at [email protected] or [email protected], and we can discuss the range of topics I cover. Alternatively, you can visit my SPEAKERS PAGE. Would You Like A Little Business Guidance? A podiatrist I spoke with in early 2024 earned an additional $40,000 by following my advice from a 30-minute free Zoom call. Think about it: you have everything to gain and nothing to lose, and it's not a TRAP. I'm not out to get you; I'm here to help you. Please follow the link below to my calendar and schedule a free 30-minute Zoom call. I guarantee that after we talk, you will have far more clarity on what is best for you, your business and your career. ONLINE CALENDAR Types of Business Coaching I Offer I offer three coaching options: Monthly Scheduled Coaching Sessions (90 minutes) Hourly Ad Hoc Sessions - Book them as you need them (very popular) On-Site TEAM BUILDING & CREATIVITY DAYS - (must be booked three months in advance) But let's have a chat first to see what best suits you. ONLINE CALENDAR Facebook Group: Podiatry Business Owners Club Have you grabbed a copy of one of my books yet? 2014 – It's No Secret There's Money in Podiatry 2017 – It's No Secret There's Money in Small Business