387: Good Will is Good PR with Remy Bibaud

Sponsored by: ❤️ Our AMAZING Patreon Supporters Time to Pet Visit: https://timetopet.com/confessional Code: 50% off first 3 months Peaceful Pet Music - Calm Music for Pets 🎶💜 From peaceful melodies to soothing nature sounds, this channel is your go-to spot when your pet is anxious and you don't know where to turn.💜🐾 Subscribe now at https://www.youtube.com/@peacefulpetmusic Summary" What does having good PR mean to you? Many times we use customer relations and public relations interchangeably, but this is limiting our ability to have a wider impact in our community. Remy Bibaud, co-owner of Pet Perennials, joins the show to share how to foster public relations and use it to your advantage. Remy walks through the major points of cultivating high quality experiences with your business, and the role you play in guiding that. She also shares how she stays ahead of understanding her client's needs. Main topics: What is customer relations? How is it different than public relations? Defining a high quality client experience Knowing client expectations Main takeaway: A high quality customer experience is when both you and the client are happy with the transaction. About our guest: Remy is a two time Entrepreneur who started her first business in 2003 and sold it in 2014 the same year she Co-founded Pet Perennials. with Lori Davidson. She is a dog mom to a 7 year old black Labrador named Harley, a rescue she adopted in 2015 at a shelter event that Pet Perennials sponsored. She was inspired by the love and loss of her dog Olive to co-found petperennials.com so businesses and consumers could easily send thoughtful personalized gift packages directly to people with broken hearts. Links: Email: [email protected] Website: https://petperennials.com Phone: 1-855-573-3887 Buy PSC Merch Give us a call! (636) 364-8260  Follow us on: Instagram, Facebook, Twitter Email us at: [email protected] Full show notes and transcript