39. Cross Selling in Contact Centers

Back in May 2021, Mike Neill sent the producer an article on the journey to evolve from Contact center  to Engagement Center Source: Credit Union Business News It’s Time to Evolve: The Journey From Contact Center to Engagement Center   By Steve Kaish, SVP of product marketing and partnerships, Glia    Since then, ServiStar began the work on creating a specific 3-hour workshop for Call Center representatives to be the place that is the single point of contact for 90 percent of all credit union transactions. Where the environment, much like a branch environment, where we are going to treat you like you are a guest in our home. To the degree that we are not treating members like that just walked into the branch in our contact centers, it gives us an opportunity to ramp up what we are doing at a much higher level. Contact Producer Scott Albrecht for more information on our Contact Center Workshops: HERE Scott Albrecht, ServiStar Consulting's AVP of Sales and Training