EPISODE · Jan 14, 2025 · 20 MIN
#39 The great AI and human agents alliance
from Customer Service Culture [EN] · host Paolo Fabrizio
2025 will mark a change in Digital Customer Service. So If you're a manager you'll be wondering: 'how can I couple both AI and human agents?' Paolo Fabrizio helps you out explains providing use cases examples and...the rest is up your listen! Full article here >>
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