#392: Overcoming the Blame Game

Brittany Stone is back on the podcast, talking with Kiera about accountability versus blame in the workplace. To address this topic, Brittany and Kiera cover … Ways to view people as problem solvers instead of the problem How to have conversations to hold accountability instead of assign blame Solid tools to hold people accountable Ultimately, this topic boils down to each of our intentions and beliefs regarding accountability. Having a healthy mindset about your team members and how to solve problems will yield a healthier attitude about how things function in your practice. More on Brittany: I have spent my life in and around the dental field. Raised by a dental assistant, my training started young and my journey in dentistry continues as I strive to help teams realize their dreams! Working in dentistry for over 15 years, I have had the opportunity to work in a variety of structures from small to large and private practice to dental support organizations. I have learned how the organization and management of an office impact the lives of each team member and patient. I have studied healthcare administration while working most positions in a dental office including hygiene lead, coach, and office manager. This helps me bring an understanding of driving value and patient care to help dental teams cultivate a fulfilling work environment.  Episode resources: Reach out to Kiera and Brittany Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes