394 – A New Way to Get First Time Customers to Buy Again with Monica Sharma-Patnekar

Did you know it costs 5x more to convert a new customer than to get additional orders from a past buyer? And if you can get just 5% of your first-time customers to buy again, it can increase your profits anywhere from 25-95%. These stats say it all - it definitely pays to learn how to turn first-time customers into repeat buyers!  On the show today, you’ll hear about a strategy you most likely haven't heard of before. And best of all - it doesn't cost any money, just your time! Monica is a digital brand, marketing & strategy professional with 17 years of experience building global brands. She’s worked across multiple business sectors, from startups to Fortune 500 companies. Additionally, she’s been hired by Google to coach their premium partners who work with eCommerce businesses. Monica is Dutch by birth and Indian by heritage. Global by choice & education. A creative thinker. A dancer. A chai fanatic. A mom of 2 girls. How To Get First-Time Customers To Buy Again The difference between your Ideal Customer and your Real Customer (and why it's important) Step by step, how to turn customers into loyal fans who buy more and tell their friends about your products, too! How to know what your customers really want The 4 questions you need to ask your customers The secret to building customer loyalty How to get stories from your customers The key to attracting people who resonate with your product or services. How to build an irresistible brand that empathizes, inspires, and captivates your customers Your 3 action steps so you can put all this to work in your biz right now!  and lots more! Tune into this full episode for the scoop on how to get your first-time customers to buy again and again! Resources Mentioned Desires Over Demographics Framework (4 types of questions to ask your customers) Content For Makers Monica's Contact Links Website | Facebook | Instagram | LinkedIn Be part of the newest Gift Biz Opportunities! The Gift Biz Bash offers you the chance to get added visibility for your business - for free. Who can't use that?! But seats are limited. To see the dates and times and to grab your spot, click here. A Gift Biz Boost is a free one-on-one strategy session discussing a part of your business you're trying to grow. Maybe it's the first steps to getting started, or how to attract more sales, whatever your current focus is. You'll leave with...