#394: No More Office Drama!

You need to stop tolerating drama in your practice. How can you do this? Kiera and Brittany pow-wow about effective ways they've seen in practices that reduce backbiting and gossip among team members: Be solution-oriented Bring all parties together Separate stories versus facts By instilling these ideas you're breeding a culture of honesty and effectiveness, and you're remembering that at the end of the day, caring for your patients is the common goal for all. More on Brittany: I have spent my life in and around the dental field. Raised by a dental assistant, my training started young and my journey in dentistry continues as I strive to help teams realize their dreams! Working in dentistry for over 15 years, I have had the opportunity to work in a variety of structures from small to large and private practice to dental support organizations. I have learned how the organization and management of an office impact the lives of each team member and patient. I have studied healthcare administration while working most positions in a dental office including hygiene lead, coach, and office manager. This helps me bring an understanding of driving value and patient care to help dental teams cultivate a fulfilling work environment.  Episode resources: Reach out to Kiera and Brittany Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes