398. The Titanic Trap: How to Scale and Steer a Massive Firm w/ David Chamberlin

Most personal injury firms don’t collapse because of bad marketing. They collapse under their own weight. As your team grows, every new initiative gets harder to launch. Communication slows down. Silos form. Bureaucracy creeps in. So how do you scale to nearly 300 employees without becoming impossible to steer? David Chamberlin, VP of Marketing and Operations at The Law Offices of James Scott Farrin, shares how he keeps a massive firm moving like a startup—by turning reviews into a growth engine, engineering intake like a sales floor, and applying Lean principles to eliminate waste before it spreads. You'll learn: Why David treats reviews as a critical growth lever—not an afterthought. What a 20-person intake team with dedicated attorneys does to convert higher-value cases. How the intake team aggressively pursues unresponsive leads across phone, text, and email. How Lean reviews every department annually to eliminate waste and silos. If you like what you hear, hit Subscribe. We do this every week. Buy tickets for PIMCON 2026: pimcon.org Subscribe to our newsletter: newsletter.rankings.io  Get Social! Personal Injury Mastermind (PIM) powered by Rankings.io is on Instagram | YouTube | TikTok