#399: Fixing the Schedule Mess

We've been hearing it a LOT from Dental A-Team clients: Their schedules are a mess, including plenty of cancellations. So … Kiera and Brittany are here to talk you through solutions! Their conversation touches on the following points: Block scheduling Using the right verbiage Being proactive Using a back-office quarterback This process may seem counterintuitive in some ways (aren't you supposed to let the patient choose what time works for them?), but it's a process that's been tried and true. Don't believe us? Give it a try for six weeks and see where you end up. More on Brittany: I have spent my life in and around the dental field. Raised by a dental assistant, my training started young and my journey in dentistry continues as I strive to help teams realize their dreams! Working in dentistry for over 15 years, I have had the opportunity to work in a variety of structures from small to large and private practice to dental support organizations. I have learned how the organization and management of an office impact the lives of each team member and patient. I have studied healthcare administration while working most positions in a dental office including hygiene lead, coach, and office manager. This helps me bring an understanding of driving value and patient care to help dental teams cultivate a fulfilling work environment.  Episode resources: Reach out to Kiera and Brittany Listen to Episode 364: Block Schedule Around the Prime and Fluff Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes