399: Running a Multi-Dimensional Business with Susan Morin

What does it mean to run a multi-dimensional business? Not only do you offer a range of services, but you also have a lot going on every day. Susan Morin, owner of Susan's Pampered Pet Care, shares how she's piloted a growing business. She discusses how she highlights the strengths of her business to attract her target clients and walks through the balance of running a business to meet her client's needs, while also enjoying the day to day operations. Main topic Piloting a growing business Hitting burnout A multi-dimensional business Matching your clients needs Main takeaway: Sometimes you have to make big changes when you learn a hard lesson. About our guest: I began by working off of apps like Rover, Wag and the exclusive cat app Meowtel. I quickly realized the limitations these apps offer and became so busy that I decided to officially form Susan's Pampered Pet Care, LLC and tweak my business to what I believe works the best with my clients, Molly and myself in mind. I have completed multiple certifications to help expand my knowledge in pet care and also in case of emergencies! I do things differently than a lot of other pet care companies in order to keep your pet's best interest and safety as a top priority at all times. As a pet owner myself that has needed pet care, I realized that pet owners need a compassionate and reliable pet sitter. They need someone who could take their fears away. So in May 2020, I decided to dedicate a full time business to my true passion - animals. I started building my clientele in 2020. I'm so thankful for each and every client I've met since I have formed this company! Even if you only needed me once, I'll never forget your fur babies and the experience each one has taught me. It's been an amazing journey and I look forward to many more years and challenges of what's to come. I have taken care of blind animals and pets with severe anxieties. I will administer meds as needed. I like to build relationships with animals so even if you are looking to board only one time, I want to ensure your pet is comfortable with me. To ensure your pet's best possible comfort level, I offer several pre-boarding visits, as needed, to get them familiar with my home. This will help them feel safe and less anxious in new surroundings when you are away from them and give them added security in your absence. Pets do get more anxious without their owners and also can behave differently in other's homes, so I try to offer something different then the traditional pet sitting most are used to. That's why I offer free meet and greets as well as boarding trials together with my dog Molly to get your pet comfortable. ❤️ Links: Email: [email protected] Website: https://susanmorin1001.wixsite.com/susanspamperedpets/ Facebook: https://www.facebook.com/profile.php?id=100083295613432 Buy PSC Merch Give us a call! (636) 364-8260  Follow us on: Instagram, Facebook, Twitter Email us at: [email protected] Full show notes and transcript   Sponsored by: ❤️ Our AMAZING Patreon Supporters   Time to Pet Visit: https://timetopet.com/confessional Code: 50% off first 3 months   Pet Perennials Visit: https://petperennials.com/pages/register-for-a-business-account Code: 'PSC' when registering for a $2 off coupon on any purchases in the 1st 90 days