3PL Culture and Fulfillment Experience

Welcome to this episode of The New Warehouse Podcast, recorded live from Manifest 2026. Kevin chats with Michelle Harris, a leader at Our Serviceworks (OSW), a Dallas-based 3PL providing outsourced customer care and fulfillment services. With roots going back to 1988, OSW has evolved alongside its customers, expanding from customer care into fulfillment while keeping culture and experience front and center. In this conversation, Harris shares how carrier strategy, operational discipline, and people-first hiring shape the fulfillment experience brands and customers actually feel. Get 10% off at Pallite by mentioning The New Warehouse. Follow us on LinkedIn and YouTube. Support the show

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3PL Culture and Fulfillment Experience

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This episode is 24 minutes long.

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This episode was published on March 11, 2026.

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