4.20 – Kirk Penn – Service Management Specialists

Our special guest today is Kirk Penn.   Kirk is one of the nicest and humblest guests we have ever had on the podcast.  In these days of bitter confrontation and polarization, we need more people like Kirk Penn around the globe. Kirk is the Founder and Principal Advisory Consultant at Service Management Specialists . He and his team are typically asked to - review capabilities, frame pragmatic ways forward, break down process complexities, understand gaps, define and deliver improvement plans. Learn more at - servicemanagementspecialists.com