4 Customer Centric Culture Building Blocks
from Improving Customer Experience Hosted by Lynn Hunsaker
It’s popular to tout customer-centricity, yet it’s very difficult to consistently demonstrate. The word centric means having a specific thing as the focus of attention and efforts. Customer-centric means that concerns other than the customer’s well-being are in the background while the customer stays in the foreground. That may seem simple enough, yet reality proves the elusiveness of customer-centricity. From the blog Customer Experience Optimization: (5:00).
Embed this episode
No transcript yet.
Frequently asked questions
How long is this episode of Improving Customer Experience?
This episode is 4 minutes long.
When was this Improving Customer Experience episode published?
This episode was published on May 19, 2010.
Can I download this Improving Customer Experience episode?
Yes. Use the download control on the episode player to save the publisher-provided media file.