4. How to 10x Your Business Using Customer Success w/ Emmanuelle Skala

On this episode of the Sales Hacker podcast, we talk with Emmanuelle Skala, VP of Customer Success at Toast. What You’ll Learn: How to organize and structure a Customer Success team with a specific focus on Customer Experience The transformative moments in customer experience that driver customer delight How to use NPS to improve revenue growth and reduce churn The benefits of focusing on the post-sale moment The importance of investing in Customer Success early in a company’s growth The GTMnow Podcast The GTMnow Podcast is a weekly podcast featuring interviews with the top 1% GTM executives, VCs, and founders. Conversations reveal the unshared details behind how they have grown companies, and the go-to-market strategies responsible for shaping that growth.Visit gtmnow.com for more episodes and other interesting content.