#4 - Mike Hannig
from So You Want To Be A Contractor? Hosted by Mike Fisher
My guest on this episode is Mike Hannig. After having his career derailed by 9/11 and an economic downturn, this former tech executive has built a thriving company with a niche in backyard studio (especially suiting the work from home generation). Mike is building his customer service focused company into a family business and is planning for the future. 00:00 - Intro 01:38 - Mike Hannig’s background and his journey from tech to working with his hands 08:55 - Starting a relationship with Studio Shed and developing a niche 13:37 - Staffing and dealing with recruitment challenges. Evolving the operation into a family business. 26:03 - Growing pains of becoming a family business. 30:40 - What does the future look like? 32:10 - Customer service and communication Going above and beyond in providing a top notch customer experience 38:57 - Outro
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