4. Scoring Patient Experience Goals in Buenos Aires

Places selling products and services, whether they are your favorite household goods store or your doctor’s office, want to measure what you think of them. In this episode we talk about PREMs and PROMs — Patient Reported Experience Measures and Patient Reported Outcome Measures. These are surveys that seek patients’ views and opinions on their health and their experiences at clinics and hospitals. Ezequiel García-Elorrio tells us about his experience with understanding patient experience in Argentina and cultural contexts to consider in collecting, interpreting, and using this information.