4 Strategies to Improve Customer Experience in the Airline Industry

from The Chief Customer Officer Human Duct Tape Show · host Jeanne Bliss

In today's episode, you'll hear from Karen Ellis, the Chief Customer Officer of San Antonio airport, and Sonya Lacore, Vice President of Inflight Operations at Southwest Airlines. Both women share how they assessed the work that needed to be done in order to improve customer and employee relations within their first year on the job. Get show notes and more information at customerbliss.com/cb121

Episode metadata supplied by the publisher feed · Published Oct 4, 2018

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4 Strategies to Improve Customer Experience in the Airline Industry

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