EPISODE · Mar 28, 2009 · 5 MIN
4 Tips for Dealing With Difficult Customers
from Improving Customer Experience · host Lynn Hunsaker
Why do difficult situations occur with customers? Learn the 2 root causes and 4 proven steps to becoming skilled in handling difficult customer situations and having more fun in your job. From the blog ICustomer Experience Optimization: (5:07) - Sign-up for ClearAction Newsletter.
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