4.9 Stars ≠ Good Care: The Problem with Healthcare Metrics (with Larry Benz)
An episode of the PT Pintcast - Physical Therapy podcast, hosted by Jimmy McKay, PT, DPT | Physical Therapy Podcast, titled "4.9 Stars ≠ Good Care: The Problem with Healthcare Metrics (with Larry Benz)" was published on March 26, 2026 and runs 23 minutes.
March 26, 2026 ·23m · PT Pintcast - Physical Therapy
Episode Description
What if the problem in healthcare isn’t a lack of data… but the wrong data?
In this episode, Larry Benz joins the show to unpack a quiet shift that’s happening across healthcare:
We’ve started confusing what’s easy to measure with what actually matters.
Star ratings, patient satisfaction scores, and online reviews have become the scoreboard—but they were never designed to measure true clinical excellence.
So what happens when the proxy becomes the point?
???? What...
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