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40. Customer-Centric: What Does It Really Mean? episode artwork

EPISODE · Nov 25, 2022 · 46 MIN

40. Customer-Centric: What Does It Really Mean?

from TECHtonic: Trends in Technology and Services

What company would ever say they’re not customer-centric? “Customer-centric” has become a bit of a buzz phrase in tech, but it takes more than self-identification to operationalize this concept. Referencing Oracle’s journey to customer-centricity, Thomas and Maz Songerwala, Senior Vice President, Applications Service Excellence at Oracle, discuss how to truly become customer-centric, including necessary operational changes, important key performance indicators (KPIs), and common challenges.

Episode metadata supplied by the publisher feed · Published Nov 25, 2022

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40. Customer-Centric: What Does It Really Mean?

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This episode was published on November 25, 2022.

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