40. Customer-Centric: What Does It Really Mean?

What this episode covers

What company would ever say they’re not customer-centric? “Customer-centric” has become a bit of a buzz phrase in tech, but it takes more than self-identification to operationalize this concept. Referencing Oracle’s journey to customer-centricity, Thomas and Maz Songerwala, Senior Vice President, Applications Service Excellence at Oracle, discuss how to truly become customer-centric, including necessary operational changes, important key performance indicators (KPIs), and common challenges.

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Frequently Asked Questions

How long is this episode of TECHtonic: Trends in Technology and Services?

This episode is 46 minutes long.

When was this TECHtonic: Trends in Technology and Services episode published?

This episode was published on November 25, 2022.

What is this episode about?

What company would ever say they’re not customer-centric? “Customer-centric” has become a bit of a buzz phrase in tech, but it takes more than self-identification to operationalize this concept. Referencing Oracle’s journey to customer-centricity,...

Can I download this TECHtonic: Trends in Technology and Services episode?

Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.