40. Handling Negative Feedback + Turning It Into A Positive

If you run a business and engage with your customers on social media, you will inevitably run into negative feedback. What do you do when you get negative comments? 

Whether the customer is politely stating discontent or making rude and nasty comments, it's incumbent on you as the representative of your company to address them. If you don't, there could be consequences. 

But instead of dreading negative comments, try to see them as an opportunity to serve your customers better! Join Emma as she shares her 6-step process for handling negative criticism in the online space.

Listen in as we speak about:

• Handling negative comments: Public vs Private

• Don't be caught off guard - how to develop strategies for mitigation

• Negative feedback gives opportunity for growth

And much, much, more!

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