402. “Does it pass the pub test?” Tyrone Shandiman on insurance commissions and broker fees

Recorded before last week’s ABC news story broke, in this interview Tyrone Shandiman of the Australian Consumers Insurance Lobby explains: – how a lack of informed consent around insurance broker appointments may be harming strata owners, – the commercial advantage that strata managers accepting commissions have over those who don’t, – how unfair industry “standard” contracts are feeding the problem, – why we need more voices willing to speak up and share their stories, and more. If you’ve experienced a practice that doesn’t pass the pub test, you’re invited to fill in ACIL’s survey here.